When a product purchased through xukofficial.com is confirmed to have a quality issue, replacement is generally XUK's primary after-sales resolution. Each request is reviewed based on the product, purchase details, the reported issue, and applicable law. This page does not promise unconditional refunds or unlimited free replacements.
How to request support
Email xuksupport@163.com with your order number, product model, a description of the issue, and photos or video when helpful. We may request additional information to assess the issue and explain the available resolution.
Assessment and resolution
After reviewing the information, we will advise whether a replacement is appropriate and what steps are required. The replacement model, availability, and shipping arrangements will be communicated for the specific case. Issues caused by use or installation outside the product instructions may be treated differently.
Nothing on this page limits rights that cannot be excluded under applicable consumer law. See our Warranty Policy or Contact Us page for more information.